
ACCESSIBLE ONLINE SERVICES
Accessible online services
Barrier-free online services are indispensable for the public sector in Germany to ensure digital participation for all citizens. The EDAG Group supports authorities in the development and implementation of barrier-free websites and applications that meet legal requirements such as BITV 2.0 and BGG.
We offer customized solutions to combine technical requirements with user-friendliness and inclusion. With our expertise, we help to make digital offerings accessible, efficient and legally compliant - an important step in ensuring service quality and promoting social justice.

Topic overview
Why accessible online services are now mandatory
From 2025, the provisions of the EU Directive 2019/882 on the accessibility requirements for products and services (European Accessibility Act, EAA) will apply in Germany, which will be implemented into national law. These expand on the requirements of the Barrier-free Information Technology Ordinance (BITV 2.0) and the Equal Opportunities for Persons with Disabilities Act (BGG). Specifically, public bodies and public sector companies must:
- make websites and mobile applications fully accessible.
- provide content in a way that is compatible with screen readers and other tools.
- Ensure accessibility in terms of navigation, contrast and text size.
- Regularly conduct accessibility tests and provide appropriate evidence.
- Ensure accessible communication, including alternative formats such as sign language and subtitles.
These requirements aim to comprehensively ensure digital participation for people with disabilities and to reduce discrimination.


Our solutions
Creating and implementing accessible online services presents many authorities with challenges – from compliance with legal requirements to practical implementation. The EDAG Group offers comprehensive services to efficiently meet these requirements:
- Converting texts into plain language.
- Creating and adapting accessible documents.
- Checking documents for accessibility and compliance with legal standards.
- Consultancy and support in the development of websites, web applications and mobile applications.
- Conducting tests to ensure accessibility.
- Subtitling videos to make them accessible to a wider audience.
- Selection and use of software that enables the creation of accessible online services.
- Low-code programming to implement accessible solutions efficiently and quickly.
With our services, we create inclusive digital offerings and help public authorities to implement the legal requirements and ensure digital accessibility in the long term.
Your added value
Our services help you to create and implement accessible online services efficiently and on time. This provides you with the following added value:
- Compliance with legal requirements for accessible online services, in accordance with the latest standards.
- Technical implementation of accessibility requirements by an experienced team of experts.
- Testing of documents, websites and applications for accessibility and conformity with legal requirements.
- Coordinating and collaborating with our extensive partner network to provide specialized solutions.
- Relieving your employees of the need to thoroughly understand accessibility requirements.
- Optimizing the design of digital offerings to ensure a legally compliant, user-friendly and inclusive user experience.
With our support, you can provide accessible offerings without additional internal effort.


