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OPTIMAL PARTNER AND CUSTOMER SATISFICATION 

Optimal partner and customer satisfaction

Customer satisfaction analysis is a crucial tool for ensuring that your products and services meet the high expectations of your customers and guarantee their long-term satisfaction. The EDAG Group combines decades of experience with the most modern analysis methods to evaluate customer feedback in a targeted manner and implement precisely tailored optimizations. Our range of services includes the creation of customer and workshop manuals, the development of innovative after-sales products and user-friendly online configurators, and the implementation of well-founded satisfaction surveys.

With the EDAG Group, you can rely on well-thought-out solutions that not only meet legal requirements, but also optimally exploit after-sales potential, such as warranty extensions or additional products. Regular process adjustments and a focus on early error prevention ensure that your customers remain completely satisfied. Rely on our partnership-based collaboration to improve the quality of your products and services, sustainably increase customer satisfaction and thus ensure your long-term market success.

GET IN TOUCH

Topic overview 


Create technical documentation or improve customer service?
This is how the EDAG Group strengthens your customer loyalty with after-sales solutions!

The EDAG Group relies on a strong after-sales division to sustainably improve your customer loyalty. We develop individual after-sales products such as warranty extensions, additional services or personalized accessory offers that are optimally tailored to the needs of your target group. We create precise customer and workshop manuals that ensure easy use and maintenance of your products. Intuitive online configurators enable your customers to easily order, reorder or customize products. Our aim: to sustainably increase the satisfaction of your customers and to bind them to your company in the long term.

Optimized partner and customer satisfaction

  1. Needs assessment
    Analysis of customer expectations, market requirements and identification of potential for additional products.
  2. Development of aftersales products
    Design of customized warranty and additional services as well as integration of innovative accessory solutions to expand your product portfolio.
  3. Creation of technical documentation
    Development of precise customer and workshop manuals for the smooth use and maintenance of your products.
  4. Development of user-friendly online solutions
    Implementation of intuitive online configurators for initial and repeat orders as well as product adaptations.
  5. Customer involvement and feedback analysis
    Conducting satisfaction surveys and detailed analysis of customer feedback.
  6. Optimization of the after-sales strategy
    Targeted process adjustments to increase efficiency and quality.
  7. Continuous support
    Long-term support for after-sales questions and challenges.
     

Case study: Successful customer satisfaction analyses in practice

  • Requirement
      • Improve customer satisfaction: Ensure that products meet the expectations of end customers.
      • Rapid problem solving: Support with after-sales problems and efficient customer service.
      • Target group-specific communication: Clear and comprehensible technical information for end customers and workshops.
      • Compliance with legal requirements: Legally watertight documentation and standard-compliant processes.
      • Continuous improvement: Early detection and elimination of product weaknesses.
  • Solutions
      • Customer satisfaction analysis: Surveys and market analyses to determine the needs of the end customer.
      • Technical documentation: Creation of customer and workshop manuals.
      • After-sales support: Efficient repair advice and field analyses for quick problem solving.
      • IT solutions: Optimization of existing systems and digital process consulting.
      • Automotive quality management: Integration of quality requirements as early as the development phase.
  • Your benefits
      • Higher customer satisfaction: Products that impress and meet the expectations of the end customers.
      • Optimized customer service: Faster solutions to problems through precise documentation and technical support.
      • Market advantages: A better image through high-quality products and excellent service.
      • Increased efficiency: Optimized processes reduce effort and costs.
      • Long-term customer loyalty: Satisfied end customers sustainably strengthen your market position.

The advantages of the EDAG Group for future-proof quality assurance

  • Legal certainty: Target group-specific technical documentation that conforms to standards ensures compliance with all legal requirements.
  • Increased efficiency: Optimized after-sales processes reduce effort, costs and error rates.
  • Long-term customer loyalty: Satisfied end customers sustainably strengthen your brand and your market position.
  • Market advantage: Competitive edge through excellent products and customized after-sales strategies.
  • Future-proof: Regular process optimization and preventive error avoidance ensure sustainable quality.
  • Innovative after-sales products: Development of warranty extensions, additional services and accessory solutions for customized customer experiences.
  • Digital optimization: User-friendly online configurators and digital tools enable seamless adjustments and repeat orders.
  • Improved product quality: Customer feedback is integrated into product development in a targeted manner to ensure continuous improvement.

INNOVATIVE AFTER SALES SOLUTIONS

EDAG looks forward to working with you on projects that maximize customer satisfaction and sustainably strengthen your market position. Take advantage of our many years of experience in the fields of vehicle construction and risk management in the automotive sector to optimize your processes. 

Let's talk about your specific application now!

Thomas KretzerSenior Sales Manager