
SUPPORT OVER THE ENTIRE PRODUCT LIFE CYCLE
Functional support over the entire product life cycle
As part of our functional support, we develop innovative and customized features that significantly improve both the performance and user-friendliness of vehicles. The EDAG Group contributes extensive expertise in all phases of a vehicle's product life cycle. After a thorough design phase and successful implementation, we are at your side with continuous support and optimization – from joint conception to the final phase.
What does this mean for you?
In addition to operating service desks, our teams of experts complete
in the field of connected services with:
- Targeted innovation management for new functions.
- Design and development of innovative features.
- Effective error management and ongoing support for existing functions.
- Project support through real-time monitoring services (RTM).
- Change management support.
- Operation of advanced software version management to meet the highest standards.
Topic overview
Ongoing function support for your growth
At EDAG Group, we know that keeping up to date and continuously optimizing functions are crucial to your competitiveness and growth. That is why we support you with targeted services that enable you to respond flexibly to dynamic market requirements. Benefit from our in-depth expertise in vehicle innovation management and our fast 2nd and 3rd level support. Your advantage? With our functional support, you can increase the longevity and efficiency of your products, optimize the user experience and sustainably increase customer satisfaction.


Our range of services in the area of functional support
- Specialized knowledge
Our technical expertise in functional support is precisely tailored to the requirements of your functions and systems.
- Action coordination
On the basis of a thorough analysis, we coordinate and implement targeted measures to optimize and increase efficiency.
- Project management
Comprehensive project management monitors and controls all the process steps throughout the entire product life cycle of a vehicle.
- Technical support
Our continuously available technical support offers you quick and reliable solutions when you need them.
- Holistic optimization
Through continuous development, we design solutions that simplify operational processes and sustainably increase productivity.
Practical example: development of the connected service “Real Time Monitoring”
- Requirement:
- Transparency and control of systems and processes in real time
- Increased efficiency
- Early error detection to avoid major problems
- Optimization of the user experience
- Fast and data-based decisions that create competitive advantages
- Solution:
- Connected Service “Real Time Monitoring” for maximum transparency and control of systems and processes, as well as continuous data analysis
- Support with group processes and their project coordination.
- Review and clarification of technical requirements and specifications
- Preparation of BMG and K releases
- Support with the signal request process
- Test support and error management
- Your benefit:
- Fast and efficient development of the RTM through targeted project support and functional supervision
- Access to in-depth expertise in vehicle-specific platforms
- Relief of internal resources through external support
- Smooth implementation and flawless functionality of the RTM service
- Clear competitive advantage through real-time monitoring


Practical example: Predictive maintenance. Advantages of comprehensive functional support.
- Requirement:
- Access and operation of vehicle maintenance, repair and service functions directly in the vehicle, without additional devices.
- Development of a condition-based service.
- Cost reduction through real-time data on vehicle condition to avoid unnecessary repairs and maintenance.
- Solution:
- Development of an intuitive in-car app for accessing vehicle data, services and functions
- Your benefit:
- Consistent user journey
- Efficient operation
- Information flow, independent of the user
- Addressing customers without wasting time
- Time and cost savings
- Avoiding repairs
The advantages of comprehensive function support
- Comprehensive support: support at all stages of development throughout the entire product life cycle of a vehicle.
- Effective error management: smooth operation of the functions through targeted error management.
- Targeted innovation management: continuous development and integration of new functions for ongoing vehicle optimization.
- Ongoing support for connected services: Continuous second- and third-level support ensures that vehicle functions are reliable and up to date.
- Comprehensive project support through real-time monitoring services: Direct insights into function status and rapid troubleshooting through real-time monitoring.
- Efficient change management: Successful implementation of changes and technical adaptations through targeted support.
- Structured software version management: Seamless integration and administration of new software updates through well-thought-out version management.

OPERATIONAL SUPPORT AT ITS BEST
Functional support plays a key role in the development and continuous optimization of connected services. The EDAG Group supports you with an experienced team that offers you fast and reliable support at all times. This ensures smooth operation, which sustainably increases the efficiency and quality of the entire process.
Let's talk about your specific application now!
