
CUSTOMIZED SERVICES FOR HIGH-AVAILABILITY SYSTEMS
Customized services for high-availability systems
High-availability IT structures offer a range of advantages and form the basis for digital ecosystems, which can be crucial for companies and organizations to provide their services and applications reliably and continuously. The main aim of setting up such structures is to minimize downtime and maximize service availability. We develop important advantages and approaches for our customers for setting up highly available IT infrastructures and offer individual services to operate these sustainably in the long term.
- We take over the operation and service for your digital landscape.
- We offer 24/7 support with helpdesk services such as remote monitoring, optimizations and automatic updates.
- We support your smart products via managed services, including lifecycle management, performance monitoring and proactive maintenance.
We place particular emphasis on the following services:
- Minimization of downtime
High availability systems are designed to continue operating even when hardware or software errors or other problems occur. This means that the service can continue even if one component fails.
- Increased reliability
Redundant components, failover mechanisms and automatic error recovery significantly improve system reliability. The probability that an outage will last for more than a few minutes is significantly reduced.
- Better user experience
Users have a continuous and stable connection to the service, which is especially important for business-critical applications and web services that must be available at all times.
- Scalability
Highly available IT infrastructures are often modular, making it easy to add resources as demand grows without jeopardizing system stability. This ensures that the company can keep pace with increasing traffic or requirements.
- Cost reduction
By avoiding system failures, potential revenue losses due to downtime or negative effects on customer satisfaction are reduced. In the long term, this can save costs.
- Improved security
Many high-availability systems implement security mechanisms such as load balancing and disaster recovery that not only increase availability but also security by better intercepting attacks or unforeseen errors.
Topic overview
Managed Services from the EDAG Group
In IT, managed services refer to the outsourcing of IT operations and administration to an external service provider that continuously performs and monitors these tasks. Instead of managing IT services themselves, a company hires a managed service provider (MSP) to ensure that these services are operated efficiently and securely. Managed services provide companies with a proactive and often more cost-effective way of managing and optimizing their IT infrastructure and applications. At EDAG, we already provide these services for leading industrial companies.
Managed services offer companies the opportunity to make their IT operations more efficient, improve security and control costs. By outsourcing IT services to specialized providers, companies can make better use of their resources while ensuring that their IT infrastructure is optimally maintained. In an increasingly complex and dynamic IT landscape, the use of managed services is an important strategy for remaining competitive and efficient.
- Examples of managed services
- Managed IT Support:
An external provider takes over helpdesk support, ensures that all end devices are functioning properly, and resolves technical issues. - Managed Backup Services:
An MSP ensures regular backups of company data and guarantees its quick recovery in the event of an outage. - Managed Cloud Services:
An MSP takes over the administration of the cloud infrastructure (e.g. AWS, Azure), ensuring scalability, security and cost optimization. - Managed Network Services:
The MSP monitors and manages the company network, optimizes bandwidth and ensures that the network is available 24/7.
- Managed IT Support:
- Your benefits
- Cost reduction:
By outsourcing IT administration to a specialized service provider, companies can save significantly on the costs of hiring, training and managing internal IT staff. The scalability of the services ensures that companies only pay for the resources they actually need. - Focus on core competencies:
Managed services enable companies to focus on their primary business objectives while IT management is handled by a specialized provider. This reduces the burden on internal teams and enables faster implementation of business strategies. - Access to expertise and experts:
MSPs have in-depth expertise and specialized skills that are often not available internally. Companies benefit from experts in network security, system administration, cloud management and other IT areas. - Higher availability and uptime:
MSPs rely on proactive maintenance, regular updates and security checks, which significantly reduces IT system downtime and ensures higher availability. Service-level agreements (SLAs) also guarantee a defined uptime. - Improved security:
Since MSPs also offer security services such as continuous monitoring, threat analysis and disaster recovery, companies benefit from better protection against cyber attacks, data loss and other security risks.
- Cost reduction:


Contracted services
As a managed service provider (MSP), we typically offer service level agreements (SLAs) that define exactly which services are provided at which price and with which availability. These contracts guarantee defined response times and a certain quality of service. If requested, this also includes 24/7 availability for active customer support at the first and second level.
IT services in the service portfolio
We take on a wide range of services and here is just a small overview of the services that we are happy to take on for our customers, either partially or in full:
- Network management (monitoring, maintenance and optimization of networks)
- Security management (e.g. antivirus, firewalls, VPNs, regular security checks)
- cloud services (e.g. administration of cloud infrastructures and applications)
- backup and disaster recovery (ensuring that data is regularly backed up and can be restored in an emergency)
- helpdesk and support (technical support for end users)
- server and system management (monitoring and administration of servers and their performance)

Let's talk about your specific application.
