AFTER SALES SOLUTIONS
After Sales Solutions
After Sales – lifetime service in vehicle DNA
The After Sales division deals with matters which become relevant when a product is either to be launched onto, or is already on the market. Even during the development phase, thought must be given to the repairability, maintainability and efficiency of new products. EDAG After Sales ensures that exactly these technical requirements are taken into account during development and can therefore help to significantly reduce costs.
Despite this product influence, problems in the field cannot be ruled out, and service technicians are not always in a position to make a correct diagnosis. Technical support leads to efficient repairs, and at the same time is able to identify the main areas of error. This information is then fed back into development to improve product quality.
“Just as the conclusion of a business transaction does not mean the end of the customer relationship, start of production does not mark the end of the product development process.”
In addition, After Sales Quality Management ensures high quality by optimizing development and production processes, qualifying suppliers and ensuring that products are carefully inspected before they appear on the market.
For products on the market, certain documents and literature are also prescribed by law. For all target groups, these are prepared by EDAG After Sales' Technical Writing team and transferred to content management systems for efficient use.
The success of any project depends on the efficient work of everyone involved: After Sales Digilab achieves this efficiency by maximizing the functionalities of existing IT systems and supplementing them with apps programmed in-house. The customer benefits from individual digital processes and a platform used across the board in daily business. User training and level support ensure that everyone involved knows how to handle the functionalities, and that any problems occurring are quickly solved.
You benefit from:
- Legally compliant documentation
- Reparability and serviceability
- Quality and processes in line with standards
- Minimization of failure rates, repair times, warranty, goodwill and redress costs
- Efficient digital daily business
Fields of competence
Technical Writing
We tailor information to target group requirements – in any medium, in any language.
- Technical Writing
Do you find that documentation obligations take up unnecessary time and that are you uncertain of the legal requirements? We will analyze the extent of your individual documentation requirements. We will supply your personal all-inclusive service package. And you can focus on your core business. You will receive from us the legally compliant documents you need.
- Content Management & Delivery
Are you still using MS Word for your documentation, and finding it difficult to keep track of the numerous documents? We will demonstrate the functionality and efficiency of an XML editing system. Leave the work to us: We will implement your XML editing system and configure it to meet your requirements. Benefit from your new XML editing system and use the content you have created in all communication channels.
- Translation & Terminology
Do you make unsystematic use of online translation tools and feel unsure as to whether the results are correct? We can supply you with certified translations in all languages, and advise you on when translation tools can safely be used. Our qualified translators keep a critical eye on the technical context. We create the ideal degree of automation – while still guaranteeing quality, terminological consistency and accuracy.
- Media Design
You would like to create a professional public image, but don't have a marketing department? Our creative team will design your CI: for print and digital. We can handle both the content and the visual side: leave the content for your social media and websites to us.
Our USP = Your Advantage
- Let your project breathe!
We are on the spot to absorb peak loads when your employees are stretched to capacity.
- Concentrate on your core business!
We handle the "necessary evil" of documentation and comply with legal requirements quickly and efficiently.
- Get a grip on the increasing product and target group variance!
Document complexity can be reduced to a minimum with the help of a content management system – leave the implementation to us.
- Make full use of hitherto untapped potential!
Most of a company's knowledge is contained in documents. We centralize and digitalize – you benefit from automation and cost savings.
- Benefit from out all-round package!
We can also carry out any terminology work and translations that may be required – saving you additional time and effort.
- Make use of our agency spirit
We offer creative and high-quality media work to agency standards – for less than you might think!
DigiLab
We customize and develop digital tools to make your processes and information flows more effective.
- System customizing
Does your existing system fail to meet your requirements? We can identify and understand your pain point. We can accommodate your existing work routines, all the time keeping the solution in mind. We can develop supplementary functions and/or standalone apps to act as interfaces to your existing system.
- IT systems consulting & configuration
Have you invested in expensive IT systems, but now feel that you are not using their functions to the full? We can identify any untapped potential your IT systems might have. We can configure your IT system to meet the needs of your own particular applications as closely as possible. Working with you, we can to optimize the use of your systems in your daily business.
- User support
Are you having problems with your IT systems and are your employees unsure of how to use them? We train users in the correct usage of the system and all its functions. We provide (1st, 2nd, 3rd) level support and solve any problems from implementation to change. We offer fast, service-friendly support via mailbox, ticket or hotline.
- Digital process consulting
Are you facing changes to your process and system landscape? We can analyze the process and find potential for efficiency improvements. We can use our process modeling to make complex issues easier to understand, and create the basis for process automation. We will support you until all requirements have been harmonized and the project has been successfully completed.
“We bring out the best in your system!”
Our USP = Your Advantage
- Benefit from our varied skills pool!
We consider your application from different angles and find the most efficient solution for every customer's specific requirements.
- Benefit from our hands-on mentality!
We understand the challenges involved in operative day-to-day business, and can support you with our pragmatic solutions
- Reap the maximum benefit!
Due to a lack of knowledge, companies rarely use all the functions their IT systems provide – we go beyond the standard package and ensure ≥ 100%.
- Save yourself the trouble of undue IT consulting!
Our software developers and IT experts work together as equals, meeting your needs in a way that is practicable – for less than you might think.
- Forget isolated solutions!
Being on an island is not always paradise – we make full use of existing resources and create a shared platform that will meet all needs.
Quality
We set the course needed to achieve your quality objectives.
Are your products and processes sufficiently robust and do they meet the relevant quality requirements set by the customer?
Our quality management ...
… plans and defines measurable quality.
… defines procedures and work instructions for achieving quality.
… adapts the plan in agreement with quality assurance.
… checks whether processes are being followed and standards implemented.
- Our quality engineers accompany the entire product development process, working with great care and employing the following quality methods:
- Audit
- APQP/PEP
- PPAP/PPF
- FMEA
- DRBFM
- FTA
- QFD
- SPC
- Ishikawa
- 5 Why
- 7Q
- 8D
- KVP
- Kaizen
- MSA / Gage R&R
- MFU / PFU
- Six Sigma
- WSA
- Our quality management is based on the following QM systems, guidelines and certificates:
- DIN EN ISO 9001:2015
- DIN EN ISO 14001:2015 Environment
- ISO IEC 27001 Information Security
- DIN EN ISO/IEC 17025 Laboratory
- IATF 16949
- VDA guidelines
- FormelQ
- TÜV Süd functional safety coordination in accordance with ISO 26262
- IATF 16949 auditor, VDA 6.3 process auditor
Our USP = Your Advantage
- Over half a century's expertise
Our quality management benefits from the knowledge EDAG has acquired in over 50 years of experience in complete vehicle development
- Quality management and quality assurance under one roof
Good quality is the result of the interaction between QM and QA – as we offer both, we can effectively influence your quality in its entirety.
- The maturity level of our services
We have years of experience: Our maturity levels are evidenced by the way we handle complex environments and projects.
- Deadlines – quality – price
Our promise: We keep to deadlines and milestones, produce high quality, and stay within the agreed budget.
- Wide range of customers
We serve not only the automotive industry, but also numerous customers from a variety of other sectors.
Technical Market Support
We work preventively and correctively to make your product even better.
- Product influence
Are repairability and maintainability already factored in during your product development process? We actively include after sales requirements in the development of your product. Our influence results in improved replaceability and accessibility, easier dismantling and faster service.
- Repair advice
Are your service technicians over-taxed by some diagnoses, or have insufficient time to handle them? Our technically well-versed vehicle support team will accept requests for repairs and help the service team find solutions. In more complex cases, we carry out detailed analyses of defective parts to get to the root of the problem, and then take preventive and corrective measures.
- Field analysis
Do you actively monitor repair activities and draw conclusions from your findings? We keep a watch on recurring problems in the field and identify quality weak spots and error patterns. We pinpoint the cause of the error and then begin the error correction process.
- Data checks
Are you unsure as to whether costs incurred as a result of complaints are allocated to the source? In our capacity as a supervisory body, we check that invoices and claims for redress are plausible and correct. We ensure that the processes and KPIs negotiated are adhered to and that contractual penalties are enforced.
Our USP = Your Advantage
- The earlier you think about later the better
We are familiar with the requirements for service-oriented and cost-effective after sales, and address these immediately during product development.
- From repair shop to desk
Our service technicians have a great deal of practical experience, and can quickly get to the bottom of complaints and then find appropriate solutions.
- Networked with the development team
We have in-house engineering facilities, and the short communication channels enable us to guarantee a smooth exchange between the development and after sales teams.
- Keeping the field running
Our technical support team will help you to handle any complaints and market activities, acting as a sustainable and determined problem solver in the interests of your customers.
- Reduce unnecessary costs
Use your after sales budget for the important things: We can correctly assess warranty and redress cases and filter out any incorrect claims.
Further information
Tech Insights
- Detect and Enhance Hidden Efficiency Potentials
- Keeping Service Costs under Control in the Digital Environment
- Getting Out of the Cost Trap
- Solving Problems Before They Even Occur
- From Diesel to Hydrogen Combustion Engine by Plug and Play
- Supplier assessment: 10 things about you that I hate.
- Requirements for AI Technology: data, very good data
Let's talk about your specific application now!